As a twin aim of the service we use the experience of our clients to improve the policies and practices that affect people's lives.

As a service we have a huge amount of insight and data about the problems our clients and the wider community face. Through research & campaigns we use this insight to:

• Help us research issues further
• Influence decision makers to change policies and practices
• Campaign to improve policies and practices

Research & Campaigns gives us the opportunity to widen our impact allowing us to help those who may not be able to access our service and prevent issues occurring.

All our advisers are trained to identify and report social policy matters to our research and campaigning co-ordinators. This information is fed back to national Citizens Advice. This data is used to produce evidence reports for government and to campaign for change.